We listen. Everybody needs different features and functionality.
We understand your website is central to your brand identity, reputation and how customers perceive you. We take the time to understand your business and create a strategy to fulfil your commercial objectives.
If you have your own ideas, we're happy to work from a web design brief.
We are the web design experts and we grow our business by growing yours.
We don't waste anybody's time. It’s this partnership model that not only results in the growth of your business online, but is the key reason why so many of our clients have kept coming back to us.
The ZTUDesign team are truly talented professionals and (we like to think) jolly nice people so please do get in touch or view our work
We’re professional but we’re approachable too – expect to work with creative people with open minds and the ability to bring your ideas to life.
If you’d like to drop by, we’d love to meet you. Come in, have a chat, we’ll give you expert advice on how your business can benefit from what we do.
So whether you need a website that goes above and beyond, an e-commerce portal or expert advice to help you create and pursue a winning marketing strategy, we’d love to hear from you.
Our terms & conditions
The following terms and conditions apply to all website development / design services provided by ZTUDesign to the Client.
It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply. If a Client accepts a quote then the Client will
be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full.
Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.
Charges for services to be provided by ZTUDesign are defined in the project quotation that the Client receives via e-mail. Quotations are valid for a period of
10 days. ZTUDesign reserves the right to alter or decline to provide a quotation after expiry of the 10 days.
Unless agreed otherwise with the Client, all website design services require an advance payment of a minimum of forty (40) percent of the project quotation total
before the work is supplied to the Client for review. A second charge of sixty (60) percent is required after the development stage, due upon completion of the work,
prior to upload to the server or release of materials.
Payment for services is due by cash, bank transfer or PayPal. Bank and PayPal details will be made available on invoices.
3. Client Review
ZTUDesign will provide the Client with an opportunity to review the appearance and content of the website during the design phase and once the overall website
development is completed. At the completion of the project, such materials will be deemed to be accepted and approved unless the Client notifies ZTUDesign
otherwise within ten (10) days of the date the materials are made available to the Client.
4. Turnaround Time and Content Control
ZTUDesign will install and publicly post or supply the Client's website by the date specified in the project proposal, or at date agreed with Client upon ZTUDesign
receiving initial payment, unless a delay is specifically requested by the Client and agreed by ZTUDesign.
In return, the Client agrees to delegate a single individual as a primary contact to aid ZTUDesign with progressing the commission in a satisfactory and expedient
During the project, ZTUDesign will require the Client to provide website content; text, images, movies and sound files
5. Failure to provide required website content:
ZTUDesignis a small business, to remain efficient we must ensure that work we have programmed is carried out at the scheduled time. On occasions we may have to
reject offers for other work and enquiries to ensure that your work is completed at the time arranged.
This is why we ask that you provide all the required information in advance. On any occasion where progress cannot be made with your website because we have not
been given the required information in the agreed time frame, and we are delayed as result, we reserve the right to impose a surcharge of up to 25%.
If you agree to provide us with the required information and subsequently fail to do within one week of project commencement we reserve the right to close the
project and the balance remaining becomes payable immediately. Simply put, all the above condition says is do not give us the go ahead to start until you are ready
to do so.
Invoices will be provided by ZTUDesign upon completion but before publishing the live website. Invoices are normally sent via email; however, the Client may choose
to receive hard copy invoices. Invoices are due upon receipt. Accounts that remain unpaid seven (7) days after the date of the invoice will be assessed a service
charge in the amount of £30 per month.
7. Additional Expenses
Client agrees to reimburse ZTUDesign for any additional expenses necessary for the completion of the work. Examples would be purchase of special fonts, stock
8. Web Browsers
ZTUDesign makes every effort to ensure websites are designed to be viewed by the majority of visitors. Websites are designed to work with the most popular current
browsers (e.g. Firefox, Internet Explorer 8 & 9, Google Chrome, etc.). Client agrees that ZTUDesign cannot guarantee correct functionality with all browser
software across different operating systems.
ZTUDesign cannot accept responsibility for web pages which do not display acceptably in new versions of browsers released after the website have been designed and
handed over to the Client. As such, ZTUDesign reserves the right to quote for any work involved in changing the website design or website code for it to work with
updated browser software.
Accounts unpaid ten (10) days after the date of invoice will be considered in default. If the Client in default maintains any information or files on
ZTUDesign's Web space, ZTUDesign will, at its discretion, remove all such material from its web space. ZTUDesign is not responsible for any loss of data incurred
due to the removal of the service. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client's
account. Clients with accounts in default agree to pay ZTUDesign reasonable expenses, including legal fees and costs for collection by third-party agencies,
incurred by ZTUDesign in enforcing these Terms and Conditions.
Termination of services by the Client must be requested in a written notice and will be effective on receipt of such notice. E-mail or telephone requests for
termination of services will not be honoured until and unless confirmed in writing. The Client will be invoiced for design work completed to the date of first
notice of cancellation for payment in full within seven (7) days.
ZTUDesign may terminate the project at any time.
All ZTUDesign services may be used for lawful purposes only. You agree to indemnify and hold ZTUDesign harmless from any claims resulting from your use of our
service that damages you or any other party.
The Client retains the copyright to data, files and graphic logos provided by the Client, and grants ZTUDesign the rights to publish and use such material.
The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting
ZTUDesign permission and rights for use of the same and agrees to indemnify and hold harmless ZTUDesign from any and all claims resulting from the Client's negligence or inability to obtain proper copyright permissions. A contract for website design and/or placement shall be regarded as a guarantee by the Client to ZTUDesign that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.
13. Standard Media Delivery
Unless otherwise specified in the project quotation, this Agreement assumes that any text will be provided by the Client in electronic format (ASCII text files
delivered on CD or via e-mail or FTP) and that all photographs and other graphics will be provided physically in high quality print suitable for scanning
or electronically in .gif, .jpeg, .png or .tiff format. Although every reasonable attempt shall be made by ZTUDesign to return to the Client any images or printed
material provided for use in creation of the Client's website, such return cannot be guaranteed.
14. Design Credit
A link to ZTUDesign will appear in either small type or by a small graphic at the bottom of the Client's website. If a graphic is used, it will be designed to fit
in with the overall site design. If a client requests that the design credit be removed, a nominal fee of £50 will be applied. When total development charges are
more than £500, a nominal fee of 10% of the total charges will be applied. The Client also agrees that the website developed for the Client may be presented in
15. Access Requirements
If the Client's website is to be installed on a third-party server, ZTUDesign must be granted temporary read/write access to the Client's storage directories
which must be accessible via FTP. Depending on the specific nature of the project, other resources might also need to be configured on the server.
16. Post-Placement Alterations
ZTUDesign cannot accept responsibility for any alterations caused by a third party occurring to the Client's pages once installed. Such alterations include,
but are not limited to additions, modifications or deletions.
17. Domain Names
ZTUDesign may purchase domain names on behalf of the Client. Payment and renewal of those domain names is the responsibility of the Client. The loss, cancellation
or otherwise of the domain brought about by non or late payment is not the responsibility of ZTUDesign. The Client should keep a record of the due dates for payment
to ensure that payment is received in good time.
These Terms and Conditions supersede all previous representations, understandings or agreements. The Client's signature below or payment of an advance fee
constitutes agreement to and acceptance of these Terms and Conditions. Electronic Transfer/Payment online is an acceptance of our terms and conditions.
19. Governing Law
This Agreement shall be governed by English Law.
ZTUDesign hereby excludes itself, its Employees and or Agents from all and any liability from:
Loss or damage caused by any inaccuracy;
Loss or damage caused by omission;
Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the web site;
Loss or damage to clients' artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise.
The entire liability of ZTUDesign to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be
limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.
In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement
shall be unimpaired and the Agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually
acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid.
ZTUDesign reserve the right to change these Terms & Conditioons at any time.